LIMITED PRODUCT WARRANTY

Cubot warrants the original purchaser that your Cubot product shall be free from defects in materials and workmanship under normal use during the warranty period. Except otherwise provided by applicable law, the warranty lasts and is provided for 1 year. Notwithstanding the foregoing clause, Cubot does not exclude, limit or suspend the minimum legal warranty period imposed by applicable law.

Cubot does not warrant the operation of the product will be uninterrupted or error-free.

EXCLUSIONS AND LIMITATIONS

Unless otherwise stipulated by Cubot, this Limited Warranty applies only to the Product manufactured by or for Cubot, that can be identified by the "Cubot" or "Cubot" trademark, trade name, or logo affixed to it.

The Limited Warranty does not apply to any: (a) Damage due to acts of nature or God, for example, lightning strikes, tornadoes flood, fire, earthquake or other external causes; (b) Negligence; (c) Commercial use; (d) Alterations or modifications to any part of the product; (e) Damage caused by use with non-Cubot products; (f) Damage caused by accident, abuse, or misuse; (g) Damage caused by operating the product outside the permitted or intended uses described by Cubot or with improper voltage or power supply; (h) Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Cubot or (i) failure to follow instructions relating to the Product's usage.

Recovery and reinstallation of software programs and user data are not covered under this Limited Warranty. No Cubot reseller, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

Except as prohibited by laws or otherwise promised by Cubot, the after-sales services shall be limited to the country or region of the original purchase.

Products which were not duly imported and/or were not duly manufactured by Cubot and/or were not duly acquired from Cubot or a Cubot's official seller are not covered by the present warranties. As per applicable law, you may benefit from warranties from the non-official retailer who sold the product. Therefore, Cubot invites you to contact the retailer from whom you purchased the product.

IMPLIED WARRANTIES

Except prohibited by applicable law, all implied warranties (including warranties of merchantability and fitness for a particular purpose) shall be limited to the duration of this limited warranty. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.

HOW TO OBTAIN WARRANTY SERVICE

You should contact your purchase channel, including but not limited to offline authorized resellers, online shops and etc.. You can request warranty application to them and provide relevant certificates and materials as required by the purchase channel.

In accordance with applicable law, Cubot resellers or agents may require the customer to furnish proof of purchase details and warranty card with IMEI of the Product. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the product. It is likely that such data, software, or other materials will be lost or reformatted during service, and Cubot will not be responsible for any such damage or loss.

Supplementary Declarations:

According to the official agreement, all after-sale support must be provided by the resellers where the customer purchased the device.

We are respecting our resellers Warranty Policy. If a dispute arises, the policies of the resellers will prevail over the policies of the manufacturer.

In the event of disputes between the vendor and the customer, Cubot can serve as referee between them. This rules only apply to the authorized dealers.

Authorized Dealers: Retailers who immersed official permission to sell Cubot devices. Such vendors usually listed in the “Where To Buy” section of our official website.

CONTACT INFORMATION

You can send mails to Cubot service mailbox as scarlett.zhang@Cubot.net (Monday to Friday from 10:00 am to 18:00 pm (Beijing Time), please wait for our answer. We will respond to emails as soon as possible.

Our comprehensive warranty ensures you have a fantastic experience while giving you total peace of mind.

12-Month Warranty

All Cubot product purchased from an authorized reseller has a 12-month warranty from the date of purchase, and our warranty covers all quality or manufacture related issues. It may be necessary for phones to be sent for testing to uncover any problem.

How to return your Cubot product?

Cubot products are sold through official resellers. Any warranty or return should be handled through the company the device was purchased from. If you have any questions regarding this please contact the reseller where you Cubot device was bought.

Warranty policy

Please, read this Warranty policies! It is very important!

1.According to the official agreement, all customer support must be provided by the web-store where the customer purchased the device.

2.We are respecting our retailers Warranty Policy. If a dispute arises, the policies of the web-store will prevail over the policies of the manufacturer.

3.All Cubot devices has 1 years of warranty, unless the Warranty Policy of the retailer say otherwise.

4.In the event of disputes between the vendor and the customer, Cubot can serve as referee between them. This rules only apply to the authorized dealers.

5.Authorized Dealers: Retailers who immersed official permission to sell Cubot devices. Such vendors usually listed in the buy section of our official website.

6.Cubot is not responsible for any promotions that the retailers running, unless it is joint promotion, running by Cubot and the certain retailer. That is usually mentioned on Cubot's official website of official Facebook page.

This document was last updated on 10^th March 2020

Cubot reserve the right to update this document at any time without prior notification.

WHICH LOCATIONS DO YOU DELIVER TO?

Usually we ship the order from our European warehouse and HK warehouse, so almost all European country can be delivered. Also we can ship to North America , Asia and Africa via Singapore post from our HK warehouse. 

WHAT SHIPPING METHOD DO WE USE? 

Shipping from EU Local Warehouses:

Note:if we send your package out from other EU warehouse(not from local), normally you can receive your package within 7 days. 

Shipping from HK Warehouse via Singapore post:

Asia:  7-15 business days

Europe: 15-25 business days

North America:  15-25 business days

Africa:  20-35 business days

Note:The transit time depends on where you're located and where your package comes from. If you want to know more information, please contact our customer service team. We will settle your problem asap.

WHAT IS THE SHIPPING COST?

Currently, all Cubot products are offered free shipping for all phones but for some EU countries that our warehouse do not cover, we will charge more $6 if you choose the shipping service from our EU warehouse. Also, We will charge some shipping fee for the orders with accessories only. You can check the detail while checkout. 

CAN I MODIFY MY DELIVERY ADDRESS?

1.After you place your order, you will not be able to change the shipping address;

2.If the order is not paid, you can close the order and make a new order;

3.If the order has been paid successfully with ONE Day, but no shipping information updated, you can contact the customer service to confirm whether you can change the shipping address;

4.If the order has been shipped, then any change of the shipping address is not supported;

5.Please contact us ASAP if you find any address error, but we can not afford the loss of transportation cost or the failure to receive the goods due to the wrong shipping address you submitted.

WHAT SHOULD I DO WHEN I RECEIVE MY DELIVERY?

All Cubot packages are perfectly sealed at the warehouse before they are shipped to you.

Upon receipt, please check the external condition of the package/box to see if there are signs of damage, or if the package has been opened during transit. We request you not to sign and accept the parcel if you are concerned about the condition of the shipment. Instead, hand the package back to the courier.

Please open your parcel in front of the courier to confirm the quantity and marque of merchandise and packing list. If there is anything abnormal, If you find that the product in the box is tampered or missing when you open the package, please ask the post office to provide official document, especially the claim request paper, take photos / unpack video and contact us.

HOW CAN I TRACK MY ORDER

Please track your order details on Cubot.com or directly through our delivery partners’ websites using your tracking number.

17Track: https://www.17track.net

HOW CAN I CONTACT CUBOT IF I HAVE ANY QUESTIONS?

You can send emails to scarlett.zhang@cubot.net.

WHERE IS THE WAREHOUSE LOCATION?

Our warehouse is located in Hong Kong, Germany, Italy and Spain. And your order will be shipped from these warehouse.

ABOUT CUSTOMS TAX

If we send it from EU warehouse, there is no customs fee.If from Chinese warehouse, here may customs fee caused.If you come across customs fee, normally we don't afford the customs fee but if you need any help, don't hesitate to contact us.