Refund Policy

Refund Policy

30-Day Return & Refund

We want you to be happy with your CUBOT purchase.

If you are not completely satisfied with your order, you can request a return within 30 days after receiving your product.

To be eligible for a return:

  • The product must be in its original condition.

  • The original packaging and accessories must be included.

  • The product must not have physical damage or signs of misuse.

Defective Products

If your product has a manufacturing defect, please contact us within 30 days after delivery.

CUBOT will provide assistance and cover the return shipping cost for confirmed quality issues.

Return Shipping

  • Returns due to personal reasons: return shipping costs are paid by the customer.

  • Returns caused by product defects: return shipping costs are covered by CUBOT.

How to Request a Return

Please contact our customer support team with:

  • Order number

  • Product details

  • Reason for return

Email: support66@cubot.net

Our team will provide return instructions after reviewing your request.

Refund Processing

Once we receive and inspect the returned product, your refund will be processed to your original payment method.

Please allow several business days for the refund to appear in your account, depending on your payment provider.

Non-Returnable Items

Returns may not be accepted if:

  • The product is damaged by misuse or accident.

  • The product is missing original accessories or packaging.

  • The product was purchased from unauthorized sellers.