Warranty
12-Month Limited Warranty
All CUBOT smartphones purchased from the official CUBOT online store are covered by a 12-month limited warranty from the date of delivery.
This warranty covers manufacturing defects under normal use.
What's Covered
The warranty covers:
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Manufacturing defects
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Hardware failures not caused by accidental damage or misuse
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Product malfunctions under normal use
If a warranty claim is approved, CUBOT will repair or replace the product at no additional cost.
What's Not Covered
The warranty does not cover:
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Accidental damage, drops, or liquid damage caused by misuse
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Unauthorized repairs or modifications
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Normal wear and tear
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Damage caused by improper use or external factors
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Lost or stolen products
Warranty Service
If you believe your product is covered under warranty, please contact our customer support team with:
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Order number
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Product model
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A description of the issue
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Photos or videos (if applicable)
Email: support66@cubot.net
Our support team will guide you through the warranty process.
Shipping Costs
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For confirmed warranty issues caused by manufacturing defects, CUBOT will cover the shipping costs according to our warranty service policy.
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For issues not covered by warranty, shipping and repair costs may apply.
Need Help?
If you have any questions about your warranty, please contact us at: