Shipping FAQ
WHERE WILL MY ORDER BE SHIPPED FROM?
We currently ship orders from two warehouses:
| Warehouse | Shipping Area |
|---|---|
| Hong Kong Warehouse | Europe and other international orders |
| Mexico Local Warehouse | Mexico orders |
IS SHIPPING FREE?
Yes. All orders include free shipping.
You do not need to pay any additional shipping fees.
WILL I NEED TO PAY TAXES OR IMPORT FEES?
No. Customers do not need to pay any additional taxes, customs duties, or import fees.
All applicable shipping and tax arrangements are handled by CUBOT, so you can enjoy a hassle-free shopping experience.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Delivery time depends on your shipping location and warehouse:
🇪🇺 Europe Orders
Orders from Europe will be shipped from our Hong Kong Warehouse.
Estimated delivery time: 10–15 business days
🇲🇽 Mexico Orders
Orders from Mexico will be shipped from our local Mexico Warehouse.
Estimated delivery time: 3–5 business days
Please note that delivery times may vary depending on the destination, courier service, and local delivery conditions.
HOW CAN I TRACK MY ORDER?
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
You can track your package through the carrier’s tracking system or contact our customer service team for assistance.
HOW CAN I CONTACT CUBOT IF I HAVE ANY QUESTIONS?
If you have any questions about shipping, orders, or delivery, please contact us:
Email: support66@cubot.net