Shipping FAQ

shipping faq

WHICH LOCATIONS DO YOU DELIVER TO?

 

Usually we ship the order from our European warehouse and HK warehouse, so almost all European country can be delivered. Also we can ship to North America , Asia and Africa via Singapore post from our HK warehouse. 

 

WHAT SHIPPING METHOD DO WE USE? 

 

Shipping from EU Local Warehouses:

Warehouses Shipping Type Shipping Time to local address
IT Warehouse BRT 2-3 business days
DE Warehouse DHL/GLS 2-3 business days
ES Warehouse DHL/Correos 2-3 business days


Note:if we send your package out from other EU warehouse(not from local), normally you can receive your package within 7 days. 

 

Shipping from HK Warehouse via Singapore post:

Asia:  7-15 business days

Europe: 15-25 business days

North America:  15-25 business days

Africa:  20-35 business days

Note:The transit time depends on where you're located and where your package comes from. If you want to know more information, please contact our customer service team. We will settle your problem asap.

 

WHAT IS THE SHIPPING COST?

 

Currently, all Cubot products are offered free shipping for all phones but for some EU countries that our warehouse do not cover, we will charge more $6 if you choose the shipping service from our EU warehouse. Also, We will charge some shipping fee for the orders with accessories only. You can check the detail while checkout. 

 

CAN I MODIFY MY DELIVERY ADDRESS?

 

1.After you place your order, you will not be able to change the shipping address;

2.If the order is not paid, you can close the order and make a new order;

3.If the order has been paid successfully with ONE Day, but no shipping information updated, you can contact the customer service to confirm whether you can change the shipping address;

4.If the order has been shipped, then any change of the shipping address is not supported;

5.Please contact us ASAP if you find any address error, but we can not afford the loss of transportation cost or the failure to receive the goods due to the wrong shipping address you submitted.

 

WHAT SHOULD I DO WHEN I RECEIVE MY DELIVERY?

 

All Cubot packages are perfectly sealed at the warehouse before they are shipped to you.

Upon receipt, please check the external condition of the package/box to see if there are signs of damage, or if the package has been opened during transit. We request you not to sign and accept the parcel if you are concerned about the condition of the shipment. Instead, hand the package back to the courier.

Please open your parcel in front of the courier to confirm the quantity and marque of merchandise and packing list. If there is anything abnormal, If you find that the product in the box is tampered or missing when you open the package, please ask the post office to provide official document, especially the claim request paper, take photos / unpack video and contact us.

 

HOW CAN I TRACK MY ORDER

 

Please track your order details on Cubot.com or directly through our delivery partners’ websites using your tracking number.

17Track: https://www.17track.net

 

HOW CAN I CONTACT CUBOT IF I HAVE ANY QUESTIONS?

 

You can send emails to scarlett.zhang@cubot.net.

 

WHERE IS THE WAREHOUSE LOCATION?

 

Our warehouse is located in Hong Kong, Germany, Italy and Spain. And your order will be shipped from these warehouse.

 

ABOUT CUSTOMS TAX

 

If we send it from EU warehouse, there is no customs fee.If from Chinese warehouse, here may customs fee caused.If you come across customs fee, normally we don't afford the customs fee but if you need any help, don't hesitate to contact us.

This document was last updated on 10th March 2020

Cubot reserve the right to update this document at any time without prior notification.

 

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